Box Office Information

Seating Plan

The Grand Opera House prides itself on its stunning Matcham auditorium, the only one of its kind in Northern Ireland. The auditorium features four levels of seating: the Stalls on the ground floor, the Grand Circle on the first floor, the Upper Circle on the second floor and the Gods on the third floor. There are also 6 beautiful boxes, three on each side of the stage as well as Slip seats on both the Circle and Gods levels.

The seating plan allows you to see where seats are in the auditorium so you can book the best tickets to suit you, whether you are online or on the phone to one of our Box Office team.


Ticket Collection

We endeavour to print all tickets within 24 hours of booking and will post them to you directly. Tickets are collected by our postal courier each day, Monday to Friday. There is no post on a Saturday. Alternatively, you can collect your tickets from the Box Office Counter in the theatre foyer before the show. For further information, please contact Box Office on 028 9024 1919 or email us.


Full details about accessibility, including our facilities, our Access for All Scheme and Accessible Performances can be found on our Accessibility Page.

Booking Fees

A per ticket booking fee of £1.75 will apply to phone bookings, online booking fees will be charged at £1.25 per ticket. There is no booking fee charge for in-person payments made at the Box Office counter in the Theatre foyer.

Standby Rates

For certain shows, we may have a stand-by rate available for senior citizens, students and unwaged. This rate is available from 6pm on the evening of the show and those wishing to avail of it must be able to produce suitable evidence to prove that they qualify for the discount.

We advise anyone wishing to avail of stand-by offers to call box office on 028 9024 1919 to confirm that it will be available for the evening that they wish to attend.

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