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Box Office Information

Following the most recent Government guidance, our Box Office will be closed for in-person bookings until further notice. Our team will continue to respond to any queries by telephone: 02890241919 and email: boxoffice@goh.co.uk

Our opening hours during this time are 9.00am – 4.30pm

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Tickets, gift vouchers and memberships can be purchased 24 hours a day from goh.co.uk

Owing to the temporary closure of our Box Office due to the current restrictions, we are operating a limited postal service, with tickets dispatched on a Tuesday and Thursday. Membership packs will be dispatched on our return to the office. New members can still book online or over the telephone, and receive their discount during this time.

FAQs: Postponed, Re-scheduled and Cancelled Events

We hope to reopen for performances at full capacity in autumn 2021, subject to government advice. Safety will be our primary concern when we reopen, and although it is not possible to maintain social distancing in the Theatre, we will take all other appropriate measures to protect audiences, performers and staff, in line with UK Theatre’s See It Safely scheme.

If a show is postponed or cancelled as a result of COVID, all ticketholders will be offered a full refund. If you are unable to attend a performance because of a positive COVID diagnosis, our standard terms and conditions will apply – please see goh.co.uk/terms for details.

I have tickets for an event that is postponed or cancelled, what should I do?
We will directly contact the named booker for any event that is postponed or cancelled. Please ensure we have the most up-to-date contact information for you. For postponed or cancelled events, we offer the option of a full refund*, or to priority book the same or similar seats for the equivalent newly scheduled date, or to donate your ticket value to support the future work of our Creative Learning team. If you have requested a refund, and not heard from us within 14 days, please get in touch.

I have requested an exchange to the newly scheduled date, what happens next?
The Box Office will automatically exchange your tickets across to the same seats of the equivalent performance of the new schedule. You will receive an email to confirm this – and we will post the new tickets to you directly. We encourage our customers to destroy any original, invalid tickets to avoid confusion closer to the time of the event.

I have requested a refund, what happens next?
Refunds are made in accordance with the original payment method. As soon as the refund has been processed, you will receive an automated email to confirm the ticket(s) being returned, the refund amount, and the refund method. If you have paid using a combination of methods, we will refund each part via their original payment method.

For orders paid with card
Our refund confirmation emails only hold the last four digits of the card used at the time of payment – this is to help you identify the account to expect the refund. Even if you have had a new card issued since, you can be confident that the refund will still land in the same account. Refunds can take between three and five working days to appear on a bank statement, so please don’t panic if you can’t trace it right away. If you have paid for tickets using an account that you can no longer access – please contact the box office and we will arrange an alternative refund method.

For orders paid with cash or cheque
If you purchased tickets using cash, or paid using cheque, a member of the sales team will contact you to collect details to refund your account using BACs (electronic bank transfer). BACs refunds will take longer to process, due to the manual nature of this refund method.

For orders paid with a gift voucher
Ticket purchases using a gift voucher will qualify for a new gift voucher to be issued. This will be emailed to you in the form of a new voucher code, with a two-year validity from the date of issue.

 

Accessibility

Full details about accessibility, including our facilities, our Access for All Scheme and Accessible Performances can be found on our Accessibility Page.

Booking Fees

A per ticket booking fee of £1.75 will apply to phone bookings, online booking fees will be charged at £1.25 per ticket. There is no booking fee charge for in-person payments made at the Box Office counter in the Theatre foyer.

Standby Rates

When the Theatre reopens, for certain shows, we may have a stand-by rate available for senior citizens, students and unwaged. This rate is available from 6pm on the evening of the show and those wishing to avail of it must be able to produce suitable evidence to prove that they qualify for the discount.

In normal circumstances, we advise anyone wishing to avail of stand-by offers to call box office on 028 9024 1919 to confirm that it will be available for the evening that they wish to attend.

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