Customer Notice

Over the past few months, the disruption caused by covid-19 has had a significant impact both on the restoration work at the Grand Opera House that started in January, and on show tours that were due to visit theatres across the UK and Ireland. As a result of this disruption, the Grand Opera House and its partners have regrettably had to take the difficult decision to postpone four productions to late 2021 and 2022: Goldilocks and the Three Bears, MAMMA MIA!, The Nutcracker, and The Curious Incident of the Dog in the Night-Time. We are writing to customers who have booked tickets for these shows, setting out the process for exchanging tickets or requesting a refund. Due to the large volume of bookings that now need to be changed, we would ask customers to only contact us through this process, and not to phone the box office directly. If you do need a member of the team to get in touch urgently, please use the Contact Us form at the bottom of this page. Thank you to everyone for their patience while we process these changes. We hope to put these four rescheduled shows back on general sale in September.