Box Office Information
Opening times, how to book, contact us
Following the most recent Government guidance, our Box Office will be closed for in-person bookings until further notice. Our team will continue to work remotely and will be able to respond to any queries by telephone: 02890241919 and email: email@example.com
Our opening hours during this time are 9.00am – 4.30pm, Monday – Friday.
Owing to the temporary closure of our Box Office due to the current restrictions, we are operating a limited postal service, with tickets dispatched on a Tuesday and Thursday. Access Memberships will be processed within 10 days of the application being received. Friends Membership packs will be dispatched within 10 days of purchase. New Friends can still book online or over the telephone, and receive their discount during this time.
If you have a query regarding a show postponement or cancellation, please visit our FAQ page.
We hope to reopen for performances at full capacity in Autumn 2021, subject to government advice. Safety will be our primary concern when we reopen, and although it is not possible to maintain social distancing in the Theatre, we will take all other appropriate measures to protect audiences, performers and staff, in line with UK Theatre’s See It Safely scheme.
If a show is postponed or cancelled as a result of COVID, all ticketholders will be offered a full refund. If you are unable to attend a performance because of a positive COVID diagnosis, our standard terms and conditions will apply – please see goh.co.uk/terms for details.
Concessions, Discounts and Offers
We offer a range of group, concession and membership discounts for selected productions and performances. Discounts must be requested at the time of purchase, are subject to availability and are only valid on certain performances. Proof of eligibility may be required upon ticket collection.
For more information, please check the individual show information page for the event you wish to attend, or to book in a group of 10+ tickets, please contact the box office on 02890241919.
Some performances may have a stand-by rate available for senior citizens, students and unwaged. This rate is available from 6pm on the same evening of the show due to take place, and those wishing to avail of it must be able to produce suitable evidence to prove that they qualify for the discount.
We advise anyone wishing to purchase tickets at the stand-by rate to telephone the box office on 02890241919 to confirm that this discount will be available for the evening that they wish to attend.
A per ticket booking fee of £1.75 will apply to phone bookings, online booking fees will be charged at £1.25 per ticket. There is no booking fee charge for a group booking of 10+ tickets, for Gold Friends of the Theatre, or for in-person payments made at the Box Office counter in the Theatre foyer.
Give the perfect gift. Give memories. Give the gift of theatre.
Grand Opera House Gift Vouchers are a unique and thoughtful way to show your appreciation for somebody special. With a huge choice of fantastic shows, including a stunning choice of musicals, gripping dramas, classical opera, world-class ballet and fun family shows, there really is something to suit everyone. Gift Vouchers make the perfect gift for that someone who has everything and are perfect for Christmas, birthdays, anniversaries, weddings – in fact any occasion or celebration.
Gift Vouchers and Gift Memberships can be purchased for any amount and are valid for two years from the date of purchase. All gift vouchers purchased through the website are delivered by email to an inbox of your choosing. If you wish to purchase a printed gift voucher, please telephone the box office on 02890241919. Gift vouchers can be used to purchase tickets and memberships from our website and over the telephone. Once purchased, vouchers are not refundable and must be redeemed before the printed expiry date, we cannot extend gift vouchers that have expired.
To purchase a digital gift voucher simply complete the information below, or if you prefer to have the voucher posted to you or directly to the recipient, please call our Box Office on 028 9024 1919 who will be only too happy to help.