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Box Office Information

Opening times, how to book, contact us

The Box Office counter is situated in the Theatre Foyer – and  is currently open for in-person bookings Monday to Saturday, from 10.00am – 5.00pm. Our team are happy to respond to any queries by telephone: 02890241919 and email: boxoffice@goh.co.uk

To hear reopening news and information about future events, sign up to our e-mailing list, and follow us on social media.

Seating Plan

Theatre seating is arranged in 4 levels – stalls on the Ground floor, Grand Circle, Upper Circle and Gods.

Click the link below to see the layout in full.  Seat availability and price can be viewed and booked when you choose to book tickets for a specific show.

Download Auditorium Seating Plan

Tickets & Membership Mailings

Due to the current restrictions, we are operating a limited postal service, with tickets dispatched on a Tuesday and Thursday. Customers requesting e-tickets will have these delivered immediately to an inbox of their choosing. Access Memberships will be processed within 10 days of the application being received. Friends Membership packs will be dispatched within 10 days of purchase. New Friends can still book online or over the telephone, and receive their discount during this time.

If you have a query regarding a show postponement or cancellation, please visit our FAQ page.

Ticket Information

We hope to reopen for performances at full capacity in Autumn 2021, subject to government advice. Safety will be our primary concern when we reopen, and although it is not possible to maintain social distancing in the Theatre, we will take all other appropriate measures to protect audiences, performers and staff, in line with UK Theatre’s See It Safely scheme.

If a show is postponed or cancelled as a result of COVID, all ticketholders will be offered a full refund. If you are unable to attend a performance because of a positive COVID diagnosis, our standard terms and conditions will apply – please see goh.co.uk/terms for details.

Concessions, Discounts and Offers

We offer a range of group, concession and membership discounts for selected productions and performances. Discounts must be requested at the time of purchase, are subject to availability and are only valid on certain performances. Proof of eligibility may be required upon ticket collection.

For more information, please check the individual show information page for the event you wish to attend, or to book in a group of 10+ tickets, please contact the box office on 02890241919.

Standby Rates

Some performances may have a stand-by rate available for senior citizens, students and unwaged. This rate is available from 6pm on the same evening of the show due to take place, and those wishing to avail of it must be able to produce suitable evidence to prove that they qualify for the discount.

We advise anyone wishing to purchase tickets at the stand-by rate to telephone the box office on 02890241919 to confirm that this discount will be available for the evening that they wish to attend.

Booking Fees

A per ticket booking fee of £1.75 will apply to phone bookings, online booking fees will be charged at £1.25 per ticket. There is no booking fee charge for a group booking of 10+ tickets, for Gold Friends of the Theatre, or for in-person payments made at the Box Office counter in the Theatre foyer.

Give the perfect gift. Give memories. Give the gift of theatre.

Grand Opera House Gift Vouchers are a unique and thoughtful way to show your appreciation for somebody special. With a huge choice of fantastic shows, including a stunning choice of musicals, gripping dramas, classical opera, world-class ballet and fun family shows, there really is something to suit everyone. Gift Vouchers make the perfect gift for that someone who has everything and are perfect for Christmas, birthdays, anniversaries, weddings – in fact any occasion or celebration.

Gift Vouchers and Gift Memberships can be purchased for any amount and are valid for two years from the date of purchase. All gift vouchers purchased through the website are delivered by email to an inbox of your choosing. If you wish to purchase a printed gift voucher, please telephone the box office on 02890241919. Gift vouchers can be used to purchase tickets and memberships from our website and over the telephone. Once purchased, vouchers are not refundable and must be redeemed before the printed expiry date, we cannot extend gift vouchers that have expired.

To purchase a digital gift voucher simply complete the information below, or if you prefer to have the voucher posted to you or directly to the recipient, please call our Box Office on 028 9024 1919 who will be only too happy to help.

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