Casual Stage Door Keeper

Our Stage Door Keepers are the voice and face of the Grand Opera House, based at the main backstage entrance to the Theatre they provide an essential front-line service to Grand Opera House customers and staff and play a crucial role in the Theatre’s evacuation and security procedures.

Job Description

Main Duties:

Customer Service

• Ensure the highest possible standard of customer service is provided at Stage Door, a service that is welcoming, enthusiastic, friendly and courteous.
• Provide accurate information to visiting companies and cast members at all times, and ensure all preshow preparation is completed in advance of visiting companies arriving at the Theatre.
• Be knowledgeable and enthusiastic about the Grand Opera House, its facilities and staff, shows and events, policies and procedures; providing accurate information to the public, visiting companies and customers as and when required.
• Ensure all calls coming into Stage Door are answered courteously and transferred to the relevant individual quickly and efficiently and escalated if required.

Health and Safety

• Support the House Manager/Fire Evacuation Co-Ordinator in the case of the activation of the fire alarms, and in accordance with the theatre’s evacuation strategy. This will include operating the fire detection system, engaging with the Fire Service and participating in training and evacuation drills.
• Ensure all accidents/incidents/near misses are formally documented in line with Grand Opera House procedures and the details and logged on the Theatres Health & Safety Portal.
• Provide a Health & Safety Induction for all visitors to the theatre, ensuring they receive a copy of The Grand Opera House’s Health & Safety Guide.
• Report any repairs and maintenance issues on the Theatres Health & Safety Portal.
• Be vigilant and report any Health & Safety issues or concerns to the Head of Operations.
• Ensure the Stage Door area is clean, tidy and well presented at all times.
• Politely ensure that customers, visitors and cast members adhere to the Grand Opera House Trust’s no smoking policy in and around the Stage Door area.

Security

• Open and close the theatre, ensuring the security of the theatre at all times.
• Ensure the theatre’s intruder alarm system is armed and disarmed in accordance with the operating instructions, and reporting any faults or problems to the Building Services Manager.
• Respond appropriately to any alarm activations of the various systems at Stage Door.
• Control access and egress to the Theatre via Stage Door, ensuring that all staff and visitors to The Grand Opera House sign in and out in accordance with the Trust’s Policies, and that visitors’ passes are administrated appropriately.
• Monitor the Theatre’s CCTV and escalate any security issues or concerns to the Head of Operations concerns without delay.
• Keep secure and record the issue of all keys kept at Stage Door.
• Issue and record the issue of locker keys to staff and visitors, and collect, record and refund deposits where appropriate.
• Receive, record and secure safely any lost property, and return it to its original owner if possible.
• Ensure all appropriate staff are allocated a radio on arrival to the theatre, and that radios are always kept charged.

A full and detailed job description is available in the Candidate Information Pack linked below. 

Person Specification 

The Casual Stage Door Keeper will be polite, confident, articulate, and friendly individual with the ability to work effectively as a member of our Stage Door team. Excellent communication skills and the ability to plan and organise tasks efficiently are essential skills for this role. An enthusiasm and commitment to providing all customers and visitors with an excellent level of service is a must.

Essential Experience

• At least two year’s recent paid work experience in a busy customer service/ hospitality environment, dealing with customers face to face and over the phone.
• At least one year’s recent paid administrative work experience.
• Experience of working with a busy multiline switch board.
• IT proficient with working knowledge of Microsoft 365 including Outlook, Word, Excel and experience of using databases.

Essential Skills, Knowledge and Abilities

• Excellent interpersonal and communication skills and the demonstrable commitment to providing an exemplary level of customer service.
• Ability to work effectively as part of a team and support colleagues
• Excellent planning and organisation skills and attention to detail
• Ability to prioritise tasks and respond accordingly in a busy customer facing environment
• Availability to work during the day, evenings and weekends, across all 7 days of the week, when the Theatre is open (see typical shift pattern below)

Terms and Conditions

The Casual Stage Door Keeper wage is currently £12.71 per hour.

As a Casual Stage Door Keeper you will have no set or guaranteed hours of work and you will be offered work according to the needs of the Theatre.

Normal opening hours for Stage Door are Monday to Saturday 8.30am – 10.30pm. A standard Stage Door shift is 7 hours, either starting at 8.15am or 3.15pm, therefore candidates must be flexible and have some availability to work during the day and evenings across all the full working week.

It is important to note that Stage Door hours can vary based on the opening requirements and the Theatre’s performance schedule. There is also the potential for work to be available to cover periods of planned and unplanned absence within the Stage Door team.

There may also be the need for occasional Sunday working and double time is payable for work on Sundays and recognised Bank Holidays.

Online Application

If you are interested and would like to apply for this role, please click on the link below which will take you to an online application form. Before you start completing the online application form please read the details about the online application in the Candidate Information Pack which is also linked below.

Close date for completed online applications is noon on Tuesday 17 November 2026. Please note that it is expected that interviews for this role will be held week commencing Monday 23 November 2026.