A key priority of the Theatre’s restoration and development project was to improve accessibility throughout the building. The new entrance to the foyer has automated doors, and there is now a step-free route to the stalls. There are 9 wheelchair positions in the Stalls, and 2 on the Upper Circle. The Box Office and all bars feature accessible height counters.
A brand-new and enlarged lift car has been installed and wider, hold-open doors have been fitted on all floors at entrances to the auditorium which now enjoys a state-of-the-art loop system. Floors throughout the Grand Circle bar area have been levelled to allow for improved access, and all accessible toilets throughout the building have been refurbished.
The Grand Opera House aims to ensure all customers enjoy the best possible experience during their visit to the Theatre. Many performances are signed, captioned or audio-described. We recognise that each customer is unique in their choice of seats. Our Box Office team will assist with seat selection, providing you with the most appropriate location for maximum enjoyment of the show.
Access For All Membership Scheme
Our Access for All scheme has been designed to ensure that everyone is able to access and enjoy all aspects of the Grand Opera House.
Getting to know our customers and their specific support requirements helps tailor our offering to provide the best service. Membership of the Access for All scheme is open to all customers with access needs and is free to join.
Alternative Format Brochure
We offer multiple alternative formats of our twice-yearly Season Brochure, to ensure customers can access the information in a format that suits their needs. Below you will find links to access the brochure in the following formats:
We understand that you may need assistance when booking accessible seating or navigating the access options available.
Our friendly box office team will offer advice on wheelchair positions and can be contacted at 028 9024 1919. There is also a handy online guide to using our online booking system which you can access by clicking the button below.
If you are coming to the Grand Opera House and would like to know what to expect ahead of your visit, you can read our visual journey which will give you an understanding of the Theatre’s layout and things you might encounter on your visit.
Disability Advisory Group
The Theatre takes advice and recommendations from its own customer Disability Advisory Group ensuring the opinions of those who matter most of all to us – our customers – can be heard.
For further information on joining our Disability Advisory Group, please email firstname.lastname@example.org.
The Grand Opera House understands that a number of customers require the use of either the hard-wired or the infra-red loop via the use of a neck loop, to enhance their experience at the Theatre.
In order to make the most of these facilities, customers should switch their hearing aid to the loop programme.
It is important to ensure that the telecoil (loop) on your hearing aid has been activated. A telecoil is not always automatically switched on, but can be activated on request by your audiologist.
Please be advised that some hearing aids may not have the loop programme available – your audiologist can advise you of this.