Accessibility
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Enhanced Access
Improving access throughout the Grand Opera House was a key priority of the Theatre’s restoration and development project. The new entrance to the foyer has automated doors, and there is now a step-free route to the stalls which has twice the number of wheelchair positions than before.
A brand-new and enlarged lift car has been installed and wider, hold-open doors have been fitted on all floors at entrances to the auditorium which now enjoys a state-of-the art loop system. The Theatre’s Grand Circle Bar has been reinstated and floors throughout this area have been levelled to allow for improved access, and all accessible toilets throughout the building have been refurbished.
Our friendly box office team will help with any questions, queries or advice regarding access and can be contacted on 028 9024 1919.
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Accessible Performances
The Grand Opera House aims to ensure all customers enjoy the best possible experience during their visit to the Theatre. Many performances are signed, captioned or audio described. We recognise that each customer is unique in their choice of seats. Our Box Office team will assist with seat selection, providing you with the most appropriate location for maximum enjoyment of the show.
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Wheelchair positions
There are 9 wheelchair positions in the Stalls, and 2 on the Upper Circle. The Box Office and all bars feature accessible height counters. Our friendly box office team will offer advice on wheelchair positions and can be contacted on 028 9024 1919.
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Alternative Format Brochure
The Autumn/Winter 2021 Season Brochure is available in a large print format.
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Access For All Membership Scheme
Our Access for All scheme has been designed to ensure that everyone is able to access and enjoy all aspects of Grand Opera House.
Getting to know our customers and their specific support requirements helps tailor our offering to provide the best service. Membership of the Access for All scheme is open to all customers with access needs and is free to join.
As part of the Scheme, if you, or someone you know, requires supervision or assistance during a visit to the Theatre, you could be eligible for a complimentary Essential Companion ticket.
A Companion must be over the age of 18, and able to help the disabled person access the Theatre and its facilities, remaining with them to ensure their well-being and comfort. Complimentary tickets must be requested at the time of booking and are only available to those who are members of the AFA scheme.
Your membership will be valid for two years, after which we will contact you to renew and update any changes.
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Disability Advisory Group
The Theatre takes advice and recommendations from its own customer Disability Advisory Group ensuring the opinions of those who matter most of all to us – our customers – can be heard. For further information on joining our Disability Advisory Group, please email clearn@goh.co.uk.