Pantomime Theatre Hosts

Job Description

Pantomime Theatre Hosts are at the forefront of the Theatre's Front of House experience, welcoming visitors and audiences to our Pantomime during the festive season. They deal with customer enquiries, check tickets, seat customers and sell programmes, merchandise and interval refreshments, and provide general information about the Theatre and its programme. Theatre Hosts ensure that customers have the best possible experience by providing an exemplary level of customer service

Customer Service

• Provide a warm, friendly and professional welcome to all customers and visitors
• Usher shows and event, check tickets, seat customers and monitor audience safety during performances
• Assist customers with any additional access requirements
• Provide an excellent level of customer service and ensure customer enquiries are dealt with effectively and promptly
• Resolve customer complaints and seating issues, and refer unresolved complaints to the House Management Team
• Promote and sell show programmes, merchandise, interval orders and refreshments
• Handle money and stock accurately, reconcile floats, operate tills and escalate any discrepancies to the House Management Team

Health & Safety

• Assist the House Management Team with the implementation of the Theatre’s emergency invacuation and evacuation procedures if required, directly patrons confidently and safely
• Assist customers with any additional access requirements in the event of an emergency invacuation or evacuation
• Be vigilant in order to prevent accidents or incidents that might cause injury or harm to customers or staff and report all accidents, incidents or near misses to the House Management Team

A full and detailed Job Description is available in the Candidate Information Pack linked below.

Person Specification

Panto Theatre Hosts are friendly, confident and approachable individuals with a desire and commitment to provide an exemplary level of customer service. They are at the forefront of the theatre's pantomime experience and therefore candidates must be able to demonstrate experience of dealing with customers confidently face to face, resolving customer queries, working as part of a team and must have an ability to deliver sales.

Essential Experience

• A minimum of six months’ recent paid work experience in a customer facing role in a busy retail or hospitality environment.
• Experience of delivering sales, accurate cash-handling, and till transactions in a busy customer facing environment.

Essential Skills, Knowledge and Abilities

• Excellent interpersonal and communication skills and the demonstrable commitment to providing an exemplary level of customer service
• Good numeracy/mental arithmetic skills to enable accurate cash handling and reconciliation
• Ability and confidence to proactively sell to customers
• Ability to remain calm under pressure, prioritise tasks and think on your feet
• Ability to work afternoons during the week Monday to Friday as well as evenings and weekends is essential

Terms and Conditions

The Theatre Host wage is £12.21 per hour and work will be offered 17.5hrs (ie. 5 shifts) or 21hrs (ie. 6 shifts) a week for a fixed term period from week commencing 17 November 2025 until Saturday 17 January 2026 (9 weeks) to cover our Pantomime run.

A comprehensive induction and training programme will be provided weeks commencing 17 and 24 November and successful applicants must make themselves available to attend these training sessions.

Shifts are rota’d across seven days of the week and candidates must be flexible and must be available to work at least three afternoons Tuesday to Sunday for matinee shifts, as well as at least three evening shifts between 1 December and 10 January 2026. Additional hours may also be available during the Pantomime run. Annual leave accrued during this fixed term period will be taken week commencing 12 January 2026.

A standard shift normally lasts 3.5hrs and a matinee shift will start at around 12.00/12.30pm and an evening shift around 5.30/6.00 pm. The length and timing of shifts may vary slightly as they are determined by the Pantomime performance schedule. 

Online Application

If you are interested and would like to apply for this role, please click on the link below which will take you to an online application form. Before you start completing the online application form please read the details about the online application in the Candidate Information Pack which is also linked below.

Close date for completed online applications is noon on Tuesday 28 October 2025. Please note that it is expected that assessment for this role will be held week commencing Monday 3 November 2025.