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Access for All Scheme

Our Access for All scheme has been designed to ensure that everyone is able to access and enjoy all aspects of Grand Opera House programming – performances, tours, outreach projects and the heritage exhibition. We have a range of services, facilities and advice on hand to assist with a variety of preferences, knowing more about you will help us to tailor our offering, and provide the best possible service each time.

If you require continual supervision or assistance during your visit you may be eligible for a complimentary Essential Companion ticket. The companion must be over the age of 14 , and be able to help with access to the theatre and its facilities, remaining with the theatre-goer to ensure their wellbeing and comfort. These tickets must be requested at the time of booking.

The Access for All scheme is free to join and you can update us at any time of any changes to your access requirements by contacting our Box Office. Your membership will be valid for two years, after which we’ll contact you to renew and update us of any changes.

To join the scheme, please download and complete the application form, or apply online below.

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Please note, applications may take up to ten working days to process.

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Your Details

*We require accurate and direct contact details for the membership holder. If the membership holder is not the main point of contact for bookings please complete their name and address fields here, and add your details in the Nominated booker section below. If the membership holder does not have their own email address or telephone number, please leave these fields blank.
*If you are unable to book tickets for yourself, please nominate a person that you permit to book on your behalf. We will link their account to yours within our booking system. Please ensure you have this person's permission to share their contact details with us.

Seating Preferences

I require a Wheelchair space*
I require a Wheelchair space* * We regret that, due to our Health and Safety procedures, we are unable to permit wheelchair users to transfer into a theatre seat during a performance.
Wheelchair Users There are dedicated areas of each auditorium for wheelchairs. Wheelchair allocation must be requested at the point of sale, as a seat will be physically removed prior to the performance beginning.
I require an aisle seat
I require an aisle seat
I require step-free access to my seat
I require step-free access to my seat
I require a seat close to an exit
I require a seat close to an exit
I require a seat close to a lift
I require a seat close to a lift
I require a seat close to the accessible toilet (Matcham/ Main Auditorium Only)
I require a seat close to the accessible toilet (Matcham/ Main Auditorium Only)
I would prefer to sit apart from other audience members (Box Seating/ Main Auditorium Only)
I would prefer to sit apart from other audience members (Box Seating/ Main Auditorium Only)

Facilities and Services

I require a Sennheiser Amplification Necklace
I require a Sennheiser Amplification Necklace
I require a Sennheiser Listening Headset
I require a Sennheiser Listening Headset* *A listening headset can be used during an Audio Described performance, to hear a vocalised description of the performance on stage.
I would like to bring my Guide Dog
I would like to bring my Guide Dog
I would like to bring my Assistance Dog
I would like to bring my Assistance Dog
I require a Captioned Performance
I require a Captioned Performance
I require a British Sign Language Interpreted Performance
I require a British Sign Language Interpreted Performance
I require an Audio Described Performance
I require an Audio Described Performance
I would like to attend a Relaxed Performance
I would like to attend a Relaxed Performance
I would like to attend a Touch Tour
I would like to attend a Touch Tour

Let's stay in touch

I require an Audio season brochure
I require an Audio season brochure
I require a Braille season brochure
I require a Braille season brochure
I require a Large Print season brochure
I require a Large Print season brochure
I require a season brochure
I require a season brochure
I would like to receive information about new shows and offers by email
I would like to receive information about new shows and offers by email

Additional Information

Please specify any other information that might help us serve you better (eg. a preference to sit to the right of the performance, or close to the stage)
Do you require a companion seat?
If you require continual supervision or assistance during your visit you may be eligible for a complimentary Essential Companion ticket. Your companion must be over 14 years of age, and be able to assist you in the event of a fire evacuation. This offer is not open or intended for those who simply want a companion or require assistance with transportation to the theatre.
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Please provide evidence to support your application. The documentation should be dated within the last 12 months and not have expired.
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