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Frequently Asked Questions

 

Where is the Grand Opera House?

Click here to view the map. 

Easily accessible by road or public transport, The Grand Opera House is located on Great Victoria Street, next door to the Europa Hotel and The Fitzwilliam Hotel. The main entrance is on Great Victoria Street, with Stage Door located on Glengall Street.

Where can I park?

There is a multi-storey car park situated behind the Europa Hotel, accessible via Sandy Row and Hope Street. McCausland Car Park, located on Grosvenor Road, is open to midnight, Monday - Friday, and 11.00pm on Sunday. There is limited on-street parking on Great Victoria Street, with parking free after 6.30pm and all day Sunday. While the nearby Days Hotel also offers secure car-parking facilities.

For more details on city centre parking click here 

Is there a bus or train station nearby?

Great Victoria Street Train Station and the Europa Bus Centre are located on Great Victoria Street, next door to the Grand Opera House. Rail services are available on the Bangor, L/Derry, Larne and Portadown lines and cross-border Enterprise services to Dublin are also available. The Europa Bus Centre provides services across Northern Ireland. Timetables can be viewed at www.translink.co.uk or contact 028 9066 6630 for further information.

To plan your route, or for more information please click here

Where can I stay overnight?

You will find a range of fantastic Hotel's here in Belfast and throughout Northern Ireland. From 5 star hotels, guest houses, bed & breakfast, hostels, self-catering and camping & caravanning, you’ll find exactly what you’re looking for and within your budget.

Click here for a list of hotels in Belfast.

What should I wear?

There is no formal dress code for attending a show at the Grand Opera House, other than the prohibition of sporting jerseys such as football shirts.

What are your opening hours?

The Box Office is open Monday - Friday, from 9.30am - 5.30pm and Saturday, 12.00 - 3.00pm.

The theatre is normally open from 9.30am, Monday - Friday, and 11am on Saturdays, through until the show ends that night. We are closed on Sundays (unless there is a performance taking place), and opening hours on Bank Holidays vary.

Do you offer Wi-Fi access?

BT Openzone Wireless Internet is available free of charge throughout the Grand Opera House.

What facilities do you have for disabled customers?

There is level access to the front of the Grand Opera House, with lift access to all floors. Toilets are situated at every level and are equipped with grab rails, sink lever operated taps, low level mirrors and pull cord alarms.

We can accommodate several wheelchair user spaces in the main auditorium and The Baby Grand. Please make Box Office aware when booking if you require a wheelchair user space.

The Grand Opera House is equipped with an induction loop system in the main auditorium and The Baby Grand, however there are some dead spots. Box Office and the theatre bars are also equipped with the loop system. An infrared system is also available for the main auditorium for which headsets are available from the main foyer. Please make us aware at the time of booking if you have increased access requirements so we can ensure that you have the best seating, and price, possible.

We have a member of staff trained in British Sign Language to Level 2. Assistance Dogs are welcome. Large print, audio-taped and Braille versions of our season brochure are available on request.

What time do the shows start?

The show will always start promptly at the advertised time. We recommend that you arrive at least 15 minutes prior to the time printed on your ticket.

What happens if I am late?

For some shows we may have to ask you to wait for a suitable break in the performance before we can allow you to take your seats. Occasionally this can mean waiting until the interval. The admission of latecomers is solely at the discretion of the Duty Manager.

Can I leave my coat or bag with someone?

Situated in the theatre foyer, the cloakroom is free of charge for customers attending a performance, although you can make a voluntary donation to our sponsored Charity Tinylife if you wish.

Can I buy a drink before the show?

The theatre bars are always open before a show, serving a range of drinks - you can download a drinks list here. You can also take your drink into the main auditorium for most shows (excluding those customers seated in the Gods). As we expect our bars to be very busy during the interval, we recommend that you place your interval drinks order in any of our bars before the show begins.

Do you sell sweets and confectionary items?

We sell an assortment of sweets, soft drinks, programmes and ice-creams in the Theatre Foyer. Our Front of House team also offers a selection of confectionary items and merchandise at various locations throughout the building.

Where are the toilets?

Toilets, including accessible toilets, are located on every floor of the Grand Opera House. These are well sign-posted throughout the building.

Is there a lift?

A lift is located in the Theatre Foyer beside the main entrance, offering convenient access to all floors of the Grand Opera House. If you require additional assistance, please speak to a member of our Front of House team on your arrival at the theatre.

Do the shows use special effects?

Some shows will use special effects such as strobe lighting, smoke effects or loud noises. Whenever possible, signage will be placed throughout the building advising you about the use of special effects. If you have any concerns regarding the use of special effects, please contact Box Office on 028 9024 1919.

Is there always an interval?

Most shows have an interval which will last for 15 or 20 minutes. During this time, you can remain in your seat or visit one of the Theatre's bars. As we expect our bars to be very busy during the interval, we recommend that you place your interval drinks order in any of our bars before the show begins.

What time do shows normally end?

Running times vary greatly, but whenever possible, we will include this information on the booking pages of our website. Alternatively, please contact Box Office on 028 9024 1919 for further information.

Do you offer Booster Seats for Children?

Booster Seats for Children (sponsored by Cow & Gate) are now available from the Box Office Counter in the Theatre Foyer on a first come, first served basis. No payment is required, however we ask that customers make a small donation to the TinyLife.


 

Where are the Stalls?

 The Stalls is the name we use for the ground floor in the main auditorium. The first floor is called the Circle and consists of a mezzanine floor called the Grand Circle and a main floor called the Upper Circle. The second floor is called The Gods.

What are Pit Seats?

For some shows, we will add up to 2 extra rows of seating at the front of the Stalls. These are in the area where the orchestra would sit, but the pit floor is raised so that these seats are on the same level as the rest of the ground floor. The seats are temporary, fold-up chairs. They have no armrests but are padded.

What does Restricted View mean?

We have approximately 120 seats in our main auditorium which are classed as 'Restricted View'. This means that a structural feature, such as a pillar or hand-rail, will partially block your view of the stage. Degrees of restriction vary, but your view of the stage is never completely impeded, and the seats are discounted because of this. You will always be told if you are booking a restricted view seat before you purchase it. Click here to see examples of 'Restricted View' seats on each floor of the main auditorium.

Can I pick my own seats?

When booking tickets via our website, you may be allocated the best available seats, or can select the specific seats that you wish to buy from a seating plan. The seating plan uses an application called Java which you must install on your PC in order to view the seating plan.

What discounts and concessions are available?

Special Discounts vary greatly from show to show. Please check with Box Office before purchasing your tickets to see what discounts are available for a particular show. Where children's, family, senior citizen or student discounts are available, they will also be redeemable online.

Our standard practice for most shows is that a half-price Stand-By Rate will be available from 6.00pm (Monday – Friday) for that evening's performance for senior citizens, students or the unwaged. Proof of eligibility may be required.

Do Groups and Schools get a special rate?

A standard Group Rate is available for most shows, and applies to groups of 10 or more customers. Every 11th seat is free and Groups of 10+ will receive a further £1.00 discount per ticket. Groups of 20+ will receive a £2.00 discount per ticket. Please contact Box Office for further information as occasionally variations may apply.

We often also offer special rates for schools for weekday matinees – sometimes up to half-price for pupils with free seats for teachers. Please check with Box Office for further information.

What access assistance do you have when booking tickets?

You can talk to a member of our Box Office team during Box Office opening hours on the online messenger Zopim, as well as an induction loop system at the Box Office Counter in the theatre foyer.

What payment methods do you accept?

We accept the following debit/credit cards: Visa, Visa Debit, Visa Electron, Mastercard, Switch/Maestro, Delta. Cheques should be made payable to 'Grand Opera House'.

Can I use my friend's credit card to pay?

No, it must be your own payment card. Our security measures mean that the card used to make the purchase must be registered to the address of the person booking the tickets. This is to protect our customers from fraudulent use of their credit or debit cards.

What do you do with my credit/debit card details?

We use these details only to process your booking; as soon as your booking has been processed, your details are encrypted and are not stored on our system.

What do you do with my personal details?

We store your personal contact details so that we can communicate with you, advising you of upcoming events that might be of interest to you. If you do not want us to contact you, please let us know. We will never share your details with anyone else.

When will I receive my tickets?

We print out tickets within 24 hours of their purchase, and will post them to you immediately. If you do not receive your tickets, please contact Box Office on 028 9024 1919.

I want to collect my tickets in person, where do I do that?

 If you opt to collect your tickets in person, you can collect them from the Box Office Counter in the main theatre foyer. You will need the Booking Reference number and be able to confirm the name and address details for the booking. Remember, if you are collecting tickets before the show, there can sometimes be a queue at Box Office so please leave plenty of time.

Can I get a refund on my tickets?

Refunds will be made if a performance is cancelled but are not available in any other circumstances. Tickets may be exchanged but solely at the discretion of the Box Office Manager (a handling fee may apply). Read our full Terms & Conditions.

Do you sell Gift Vouchers?

We sell Gift Vouchers in denominations of £50, £20, £10 and £5. Valid for 12 months, Gift Vouchers may be used to buy show tickets, a meal in the Hippodrome Restaurant, refreshments in any of our bars, or for confectionary and show programmes. You can buy Gift Vouchers online but they must be presented at Box Office in the theatre foyer to be redeemed. We regret that Gift Vouchers cannot be extended or replaced under any circumstances.

What is the Booking Fee for?

A per ticket booking fee of £1.25 will apply to all bookings with the exception of in-person payments made at the Box Office counter in the theatre foyer. This booking fee helps to ensure our Theatre as a sustainable business. 

What is the Restoration Levy for?

The Restoration Levy makes up 7.5% of the ticket price you pay. It is ring-fenced for investment in the preservation, improvement and enhancement of our historic listed building, technical department, health and safety obligations and in all areas of customer service to ensure that the comfort and safety of all customers and visitors is maintained to the highest standard.

Latecomers Policy

We recommend that you arrive at least 15 minutes prior to the start time printed on your ticket. We will always endeavour to seat you in the correct seating without disrupting other patrons.

However, if you are late we may have to ask you to wait for a suitable break before we can allow you to take your seats – occasionally this can mean waiting until the interval. The admission of latecomers is solely at the discretion of the Duty Manager.

Photography

Due to copyright and safety issues, the use of photographic, sound recording and mobile communications equipment is not permitted during performances in the main auditorium or The Baby Grand.

Tickets for babies

Every member of the audience, including children and babies, must be in possession of a valid ticket. Children under the age of 14 years must be accompanied by an adult at all times.

Children under 18 months may be issued with a 'Babes in Arms' ticket to sit on a parent or guardian's knee; all children over 18 months must have a seat purchased for them. Regardless of age, any child deemed to be disruptive to the audience may be asked to leave the auditorium (without refund).

Use of Mobile Phones

For the enjoyment of all customers, the use of mobile phones is strictly prohibited during performances.

Upgrading Tickets

Occasionally we may have to reseat audience members but will ensure that the seat they are moved to is of equal or greater ticket value.

PROUD SPONSORS
OF GRAND OPERA HOUSE
  • Art Council